Reference

How ok001 Handles Your Personal Information

This Privacy Policy explains what data we collect when you use ok001, how we store it, and what rights you have over it. Access and eligibility depend on your local law and the regions where ok001 operates.

Account data protectedbKash, Nagad, Rocket payment info handled securelyYour rights, clearly statedContact us to request changes
ok001 How ok001 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to request a copy of your data, ask us to correct something, or raise a privacy concern, our support team handles these requests directly. You can contact us through live chat on the ok001 site, by email, or through the in-app help centre on your mobile. We aim to respond to data requests within a reasonable period and will confirm receipt as soon as your message reaches us.

Live Chat Start a live chat session on the ok001 site. Select the privacy or account topic so your message reaches the right team without delay.
Email Support Send your data request or privacy question to our support email. Include your registered mobile number so we can match your account quickly.
In-App Help Open the help section inside the ok001 mobile app and tap the privacy or account query option. Works on both Android and iOS devices.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply standard security practices to protect the data linked to your ok001 account. Payment information from bKash, Nagad, and Rocket transactions is encrypted in transit. Your account is accessed via a one-time password sent to your registered mobile number, which reduces the risk of unauthorised entry. We do not sell or rent your personal data to third parties for marketing.

Encryption in Transit

Data moving between your device and ok001 — including bKash and Nagad transaction references — is encrypted using SSL so it cannot be read in transit.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your settings. You can adjust cookie behaviour through your browser at any time.

Account Access Control

Your account requires an OTP sent to your registered mobile number each time you log in. This step protects you even if your password is ever compromised.

Data Retention Policy

We keep your personal data while your account remains open. Once you close it, we anonymise or delete records within the period set by applicable rules in eligible regions.

Common Questions About Your Privacy on ok001

These questions cover what we collect, how long we keep it, and how you can exercise your rights. If your question is not here, reach us through live chat or email.

We collect your name, email address, and mobile number at registration. We also log the device and browser you use to access the site so we can protect your account from unusual activity.

No. We never store your mobile wallet PINs. We record only the transaction reference and wallet number for each payment so we can match deposits and withdrawals to your account.

After account closure, we delete or anonymise your personal data within the period required by applicable law in your region. The exact timeframe depends on local legal requirements.

Yes. Contact our support team via live chat or email with your registered mobile number. We will identify your account and provide a summary of the personal data we hold.

We do not sell or rent your data. We may share it with payment processors like bKash, Nagad, or Rocket strictly to complete your transactions, and with service providers who help us run the platform.

Send a request through live chat, email, or the in-app help centre. Include your account mobile number. We will review and action corrections or deletions where permitted under applicable rules.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.