Reference

What Governs Your ok001 Account

These terms set the rules between you and ok001 — covering how your account works, how wallet transactions via bKash, Nagad, and Rocket are handled, and what your responsibilities are. Access and eligibility depend on your local law and the eligible regions we support.

Account eligibility rulesbKash, Nagad, Rocket wallet termsDeposit and withdrawal conditionsAccount suspension and closureGoverning policy updates
ok001 What Governs Your ok001 Account
TERMS CONTACT PATHS

Reach Us About Your Account Terms

If any part of these terms is unclear, or you believe a term has been applied incorrectly to your account, contact our support team directly. We handle terms disputes and account condition questions through the channels below — have your account details ready when you get in touch.

Live Chat Start a live chat session from the account page. Our team can clarify term conditions, explain a decision made on your account, or escalate a dispute.
Email Support Write to our support address for detailed terms questions or formal account concerns. Include your registered wallet number — bKash, Nagad, or Rocket — for faster handling.
Help Centre The Help Centre on ok001 covers common account term scenarios including wallet name mismatches, account holds, and how to request a copy of your transaction history.
HOW WE HANDLE THIS

Our Commitments Under These Terms

These terms are not one-sided. We hold ourselves to clear standards on how account data is kept, how wallet disputes are handled, and how you can request changes. Here is what we commit to on our side of this agreement.

Account Data Retention

We keep your account records and transaction data for as long as required under these terms. You can request a summary of your deposit and withdrawal history through the account dashboard at any time.

Wallet Verification Process

When you withdraw to bKash, Nagad, or Rocket, the wallet number is checked against your registered account name. This step protects your funds and prevents unauthorised transfers to third-party wallets.

Account Security Standards

Your account is protected with OTP verification on login and on sensitive changes like wallet updates. We do not store your bKash or Nagad PIN — you authenticate directly through your own wallet app.

How to Request Term Changes

If your circumstances change and you need to update wallet details or personal information on your account, submit a request through live chat or email. We process verified updates within our standard account review window.

Common Questions About ok001 Terms

These are the account-terms questions we hear most often. If your question is not covered here, the live chat team can walk you through the relevant condition directly.

Yes. All wallet transactions — bKash, Nagad, and Rocket — are subject to these terms. The wallet name must match your registered account name, and any mismatch will delay withdrawal processing until verified.

No. These terms permit one account per person. Duplicate accounts will be flagged during wallet verification and may result in a hold on funds until the accounts are reviewed and resolved.

We publish the updated terms on this page and note the change date. Continuing to use your account after the update is posted means you accept the revised conditions. We aim to give reasonable notice before material changes take effect.

Contact support through live chat or email with your account details and a description of the issue. Our team will review the relevant term condition and respond with the outcome and any further steps.

Access and eligibility depend on your local law and the regions ok001 supports. These terms govern your account use, but it is your responsibility to confirm the platform is accessible in your area under local law.

Yes. Your deposit and withdrawal records are available through the account dashboard. For a formal summary — for example, to resolve a wallet dispute — contact support and we will prepare the relevant records.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.